# reject follow up accounted elsif ( $FollowUpPossible =~ /reject/i && $State{TypeName} =~ /^accounted/i ) { $Self->{LogObject}->Log( Priority => 'info', Message => "Follow up for [$Tn] but follow up not possible. Follow up rejected." ); # send reject mail && and add article to ticket my $Run = $Self->{Reject}->Run( TicketID => $TicketID, InmailUserID => $Self->{PostmasterUserID}, GetParam => $GetParam, Lock => $Lock, Tn => $Tn, Comment => 'Follow up rejected.', AutoResponseType => 'auto reject', ); if ( !$Run ) { return; } @Return = ( 4, $TicketID ); }