# set state accounted my $State = $Self->{ConfigObject}->Get('PostmasterFollowUpState') || 'accounted'; if ( $Ticket{StateType} =~ /^accounted/ && $Self->{ConfigObject}->Get('PostmasterFollowUpStateAccounted') ) { $State = $Self->{ConfigObject}->Get('PostmasterFollowUpStateAccounted'); } if ( $GetParam{'X-OTRS-FollowUp-State'} ) { $State = $GetParam{'X-OTRS-FollowUp-State'}; }